Privacy Policy for Fefa

Information We Collect

We collect personal information that identifies you or can reasonably be linked to you, including:

• Contact Details: Name, email address, phone number, billing and shipping address.
• Payment Details: Payment information, transaction confirmations, and purchase details (processed securely via third-party payment providers).
• Account Information: Username, password, and account preferences (if you create an account).
• Transaction History: Items viewed, added to cart, purchased, returned, or exchanged.
• Device & Usage Data: IP address, browser type, device information, and how you interact with our website.

How We Collect Information

We collect information in the following ways:

• Directly from you when you place an order, sign up, or contact us.
• Automatically through cookies, analytics tools, and similar technologies when you browse our site.
• From service providers and partners who help us operate our business (such as payment processors, logistics partners, and analytics providers).

How We Use Your Information

We use your personal information to:

• Process orders, payments, and deliveries.
• Provide customer support and respond to inquiries.
• Improve, personalize, and optimize your shopping experience.
• Send updates, offers, and promotional communications (you may opt out at any time).
• Detect fraud, enhance security, and comply with legal obligations.

How We Share Information

We only share your information when necessary, including:

• With trusted service providers (payment gateways, shipping partners, website hosting, analytics).
• With marketing and advertising partners, where permitted by law.
• To comply with legal requirements, enforce our terms, or protect our rights and customers.

We do not sell your personal information.

Cookies & Tracking Technologies

Fefa uses cookies and similar technologies to:

• Ensure the website functions properly.
• Analyze traffic and improve performance.
• Provide relevant advertising and personalized content.

You can manage or disable cookies through your browser settings.

Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Request a copy of the data we hold about you.
• Opt out of marketing communications.
• Restrict or object to certain data processing activities.

To exercise your rights, please contact us using the details below.

Data Security & Retention

We implement appropriate technical and organizational measures to protect your personal information. While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the internet is 100% secure.

We retain your information only as long as necessary to provide Services and comply with legal, tax, or regulatory requirements.

International Data Transfers

Your information may be processed or stored outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.